Warranty Statement – 5-Year Coverage

 

Warranty Coverage:

HEXSPACE offers a comprehensive 5-year warranty for all hexagon lights sold within Australia. This warranty is non-transferable and applies only to the original purchaser. It covers any defects or faults in materials, ensuring compliance with Australian Consumer Law (ACL).

 

Warranty Period:

The warranty is valid for five (5) years from the date of purchase. Please retain your proof of purchase for warranty claims.

What is Covered:

1. Manufacturing Defects: Any defects in materials.

2. Product Failure: Failures occurring under normal use, including malfunctioning or non-functional components.

What is Not Covered:

1. Improper Use or Installation: Damage from incorrect installation, neglect, or unauthorized modifications.

2. Wear and Tear: Surface scratches, dents, or other cosmetic issues that do not affect product functionality.

3. External Factors: Damage caused by external events, such as power surges, floods, or natural disasters.

4. Unauthorized Repairs: Any repairs or modifications not performed by HEXSPACE or authorized technicians.

5. Negligence or Abuse: Damage due to improper application, adverse weather, or harsh chemicals.

 

Warranty Claim Process:

1. Contact Us:

Reach HEXSPACE via email at info@hexspace.com.au. Provide proof of purchase, a description of the issue, and any relevant photos or documents.

2. Product Assessment:

Upon receiving your claim, our team will evaluate the issue. If covered under the warranty, we will repair or replace the product at our discretion.

3. Repair or Replacement:

If repair or replacement is not feasible, we will provide a refund based on the original purchase price as listed on your invoice.

 

Limitation of Liability:

HEXSPACE’s liability is limited to repair, replacement, or refund. We are not responsible for any incidental or consequential damages arising from the use or inability to use the product.