Warranty Statement – Up to 5-Year Coverage

 

Warranty Coverage:

HEXSPACE offers up to a 5-year warranty on hexagon lights sold within Australia. Residential projects are covered for five (5) years, and commercial projects are covered for three (3) years, from the date of purchase. This warranty is non-transferable and applies only to the original purchaser. It covers defects or faults in materials, in line with Australian Consumer Law (ACL).

 

Warranty Period:

The warranty period runs from the date of purchase: five (5) years for residential projects and three (3) years for commercial projects. Please retain your proof of purchase for warranty claims.

What is Covered:

1. Manufacturing Defects: Any defects in materials.

2. Product Failure: Failures occurring under normal use, including malfunctioning or non-functional components.

What is Not Covered:

1. Improper Use or Installation: Damage from incorrect installation, neglect, or unauthorized modifications.

2. Wear and Tear: Surface scratches, dents, or other cosmetic issues that do not affect product functionality.

3. External Factors: Damage caused by external events, such as power surges, floods, or natural disasters.

4. Unauthorized Repairs: Any repairs or modifications not performed by HEXSPACE or authorized technicians.

5. Negligence or Abuse: Damage due to improper application, adverse weather, or harsh chemicals.

 

Warranty Claim Process:

1. Contact Us:

Reach HEXSPACE via email at info@hexspace.com.au. Provide proof of purchase, a description of the issue, and any relevant photos or documents.

2. Product Assessment:

Upon receiving your claim, our team will evaluate the issue. If covered under the warranty, we will repair or replace the product at our discretion.

3. Repair or Replacement:

If repair or replacement is not feasible, we will provide a refund based on the original purchase price as listed on your invoice.

 

Limitation of Liability:

HEXSPACE’s liability is limited to repair, replacement, or refund. We are not responsible for any incidental or consequential damages arising from the use or inability to use the product.