Privacy Policy

Hexspace Values Your Privacy

At Hexspace, we are committed to protecting your personal information and privacy. We aim to provide exceptional customer service, and part of that commitment involves ensuring your personal information is secure. Below is an outline of how we manage your personal information.

Personal Information We Collect

We may collect personal information such as your name, address, phone number, email address, and payment details. Additionally, we keep records of your purchases and interactions with Hexspace. Failure to provide certain information may limit the services we can offer.

How We Collect Personal Information

We collect personal information through various methods, including:

  • Direct interactions via phone, email, or our website
  • Third-party sources like dealers, resellers, and credit reporting agencies
  • Publicly available information
  • Our records and communications with you

How We Use Your Personal Information

Your personal information is utilized to:

  • Verify your identity
  • Provide our products and services
  • Manage services, including billing and debt collection
  • Offer product updates and information
  • Conduct credit checks and fraud prevention
  • Enhance and develop our products and services

Disclosure of Personal Information

To deliver quality service, we may share your personal information with external organizations responsible for customer inquiries, mailing, billing, debt recovery, market research, and website usage analysis. We ensure these organizations maintain privacy and confidentiality standards.

We may also disclose your information to:

  • Your authorized representatives
  • Credit-reporting and fraud-checking agencies
  • Credit providers for credit-related purposes
  • Our dealers and related companies
  • Professional advisers like accountants, auditors, and lawyers
  • Government and regulatory authorities as required by law

Ensuring Information Accuracy

We strive to keep your personal information accurate and current. Please inform us of any changes or errors in your information.

Access to Your Personal Information

You have the right to access your personal information, subject to legal exceptions. If you wish to access your information, please contact us, and we may request that you submit your request in writing for security reasons.

How to Contact Us

For any questions regarding your privacy, please contact us via our website contact form or by emailing us at info@hexspace.com.au.